Returns

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Online Returns

We understand that sometimes your order won’t work out for you—and that’s not a problem. For your convenience, merchandise purchased at ClubMonaco.ca can be returned to any Club Monaco store in Canada or sent back to us via the UPS, using the included UPS pre-paid return label that came with your order.

We gladly accept merchandise for return, provided it:

  • Is in new condition.
  • Has not been washed, worn, or altered.
  • Is accompanied by its original invoice.
  • Is returned according to the time restrictions in the policies below.

Returns that do not meet our policy will not be accepted and will not be sent back to the customer.

Full-Price and Sale Merchandise

Merchandise may be returned for a full refund within 30 days of the date on your invoice. All refunds will be made in the form of the original payment. Items returned after 30 days will not be credited or returned back to the customer.

Final Sale Merchandise

Bodysuits, home and items marked as final sale and are not eligible for return or credit. If sent back, these items will not be credited or returned back to the customer. Hosiery will only be accepted if it is returned in the original packaging.

Exchanging Your Purchase

We are not able to process exchanges. If you need a new size or color, you may place a new order online at ClubMonaco.ca or by calling us at 1-888-733-6504.

To return the original item(s), simply complete your Return Form and send your return by UPS using the prepaid label, or you may send it through the carrier of your choice. Please allow up to 12 business days for your return to be received and processed.

Bodysuits, home and items marked as final sale and are not eligible for return or credit.

Price Adjustments

We will gladly make price adjustments on items that are purchased at the full retail price within seven days from the date on your invoice. Items purchased on sale or with a promotional discount are not eligible for further price adjustment.

Returns Made In Store

Merchandise purchased at ClubMonaco.ca can be returned to any Club Monaco store in Canada. You must have your invoice with you at the time of return. Returns must follow the guidelines in our return policy. Refunds will be made in the form of the original payment.

You can use the store locator on our website, or contact one of our Customer Service Representatives at 1-888-733-6504 or CustomerAssistanceCA@ClubMonaco.com. to find a store near you.

Returns cannot be made at department and specialty store locations.

If your order was purchased online with PayPal® or PayPal Credit, you cannot return it in stores.

Returns By Mail

Can’t get to a Club Monaco store? No problem. For your convenience, we provide a UPS pre-paid return label with each order from ClubMonaco.ca. Please note that returns must follow the guidelines in our return policy and only items purchased online can be returned by mail. Your credit card account will be credited once we process the returned item(s), and the credit should appear on your next statement. We will also send you an email notification after your return have been processed.

To return your purchase with our UPS pre-paid return label, follow the steps below:

  1. Pack the completed Return Form along with the items you wish to return.
  2. Affix the UPS pre-paid return label to the outside of your package.
  3. Seal the package securely and return the package at your local UPS location, or call UPS to schedule a pick-up at 1-800-PICK-UPS (1-800-742-5877).

If you choose to use our UPS pre-paid return label, $5 will be deducted from your order refund. If you pay the return postage yourself, you will not be charged a fee. Original shipping charges are not refundable.

By using our pre-paid return label, you can track the status of your return shipment at ClubMonaco.ca through the Order Details page. Please allow up to three business days after you mail your return for tracking to be available and 10–12 business days for us to receive and process your request. Refunds will be credited back to the original credit card used once we process the returned item(s), and the credit should appear on your next statement. We will also send you an email notification after your return has been processed.

If you need an additional return label, please contact a Customer Service Representative at 1-888-733-6504 or email us at CustomerAssistanceCA@ClubMonaco.com. Original shipping charges are not refundable.

You can also return your item through any other preferred trackable method, at your expense. We suggest insuring your package and purchasing tracking services for your protection as we cannot accept liability. Only merchandise received by our warehouse can be credited.

Returns can be sent to the following address:

CLUB MONACO / RETURNS DEPARTMENT
NLS
110 Iron Street
Etobicoke, ON M9W 5L9


Changes To Orders

Because your order is processed as quickly as possible, there is a limited period of time before your order is fully processed that you will be able to cancel your order. If the cancel option is available, you will find a button next to your order on the order tracking page at the following link: https://www.clubmonaco.ca/orderlogin.jsp?ab=footer_ordertracking

If you have any questions at all, please call us at 1-888-733-6504 or email us at CustomerAssistanceCA@ClubMonaco.com.


In Store Returns

Merchandise purchased at ClubMonaco.ca can be returned to any Club Monaco store in Canada. Returns cannot be made at department and specialty store locations. You must have your invoice with you at the time of return. Returns must follow our return policy. Refunds will be made in the original form of payment.

Full-Price and Sale Merchandise

Merchandise may be returned for a full refund within 30 days of purchase with an original receipt. Refunds will be made in the form of the original payment.

Final Sale Merchandise

Bodysuits, home and items marked as Final Sale are not eligible for return or credit. Hosiery will only be accepted if it is returned in the original packaging. You can use the Store Locator on our website or contact Customer Assistance at 1-888-733-6504 or CustomerAssistanceCA@ClubMonaco.com to find a store near you


Gift Cards & Gift Returns Policy

Gift cards can be purchased here: http://www.clubmonaco.ca/product/index.jsp?productId=12986913

Gift returns must be accompanied with a gift receipt or purchase validation and will be credited back via store credit.

If you have any questions at all, please call us at 1-888-733-6504 or email us at CustomerAssistanceCA@ClubMonaco.com.

 
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