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Full Price and Sale Merchandise

• Merchandise may be returned for a full refund within 30 days of purchase with an original receipt. Refunds will be made in the form of original payment.

Final Sale Merchandise

• Bodysuits, home, and items marked as final sale are not eligible for return or credit. If returned, these items will not be credited or returned to the customer. Hosiery will only be accepted if it’s returned in the original packaging.

Returns by Mail

• Can’t get to a Club Monaco store? No problem. For your convenience, we provide a UPS prepaid return label with each order from ClubMonaco.ca. Returns must follow the guidelines in our return policy. Only items purchased online can be returned by mail. Your credit card account will be credited once we process the returned item(s), and the credit should appear on your next statement. We will also send you an email notification after your return has been processed.

• To return your purchase with our UPS prepaid return label, follow the steps below:

1. Pack the completed Return Form along with the items you wish to return

2. Affix the UPS prepaid return label to the outside of your package

3. Seal the package securely and return the package at your local UPS location, or call UPS to schedule a pick-up at 1-800-PICK-UPS (1-800-742-5877)

• If you choose to use our UPS prepaid return label, $5 will be deducted from your order refund. If you pay the return postage yourself, you will not be charged a fee. Original shipping charges are not refundable.

  Refunds will be processed to the original form of payment within two weeks of arriving at our distribution center. We will send you an email notification once your return has been processed. By using our prepaid return label, you can track the status of your return shipment through the Order Details page on ClubMonaco.ca. Please allow up to three days after you mail your return for tracking to be available.

  If you need to print an additional return label, contact Customer Service Representative at 1-888-733-6504 or email us at CustomerAssistanceUS@ClubMonaco.com.

• You can also return your item through any other trackable method at your expense. We suggest insuring your package and purchasing tracking services for your protection, as we cannot accept liability. Only merchandise received by our warehouse can be credited.

• Returns can be sent to the following:

• CLUB MONACO / RETURNS DEPARTMENT
  NLS
  110 Iron Street
  Etobicoke, ON M9W 5L9

In Store Returns

• Merchandise purchased at ClubMonaco.ca can be returned to any Club Monaco store in Canada. You must have your invoice with you at the time of return. Returns will be made in the original form or payment.

• Returns cannot be made at department and specialty store locations. You can use the Store Locator on our website or contact Customer Assistance at 1-888-733-6504 or CustomerAssistanceUS@ClubMonaco.com to find a store near you.

Exchanges

• We are not able to process exchanges. If you need a new size or color, you may place a new order online at ClubMonaco.ca or by calling us at 1-888-733-6504.

Price Adjustments

• We will gladly make price adjustments on items that are purchased at the full retail price within seven days from the date on your invoice. Items purchased on sale or with a promotional discount are not eligible for further price adjustments.

Changes to Orders

• We are unable to make changes to an existing order. If you need to change an item, we recommend cancelling your order or returning upon receipt.

  Because your order is processed as quickly as possible, there is a limited time in which you’ll be able to cancel. If the option is available, you will find a button next to your order on the order tracking page at the following link:

  My Account

  If you have any questions at all, please call us at 1-888-733-6410 or email us at CustomerAssistanceUS@ClubMonaco.com.

Gift Returns

• Gift returns must be accompanied with a gift receipt or purchase validation within 30 days of purchase and will be credited back via store credit. If you have any questions at all, please call us at 1-888-733-6504 or email us at CustomerAssistanceUS@ClubMonaco.com.

Using Your Shopping Bag

• When you shop at ClubMonaco.ca and add an item to your bag, that item will be saved in your Shopping Bag. The Shopping Bag holds items you wish to purchase after you are done shopping. Items you place in your Shopping Bag will remain there until you purchase them, remove them, move them to your wish list, or they become out of stock. They will remain there even after you leave our site.

  Your wish list allows you to save items that you're thinking about buying. This feature saves your selections even after you leave our site, making it easy to relocate and purchase your favorite items in the future. Please note a ClubMonaco.ca is required to utilize the wish list feature.

  To move items from your Shopping Bag to your wish list, sign in with your ClubMonaco.ca login and password (you can get one here). If you leave the site and come back, you can still access your Wish List, but only by signing in with your login and password. Items will remain in your wish list unless you remove them or move them to your Shopping Bag, but placing items in your wish list does not guarantee availability.

Payment Options

• We accept credit cards from:

  • American Express
  • Discover
  • MasterCard
  • Visa
  • Apple Pay
  • Banks located in these countries

  We also accept these other forms of payment:

  • PayPal
  • PayPal Credit
  • Credit Card Gift Cards*

  Unfortunately, we do not accept:

  • CODs
  • Layaway plans
  • Personal checks
  • Money orders
  • Credit cards issued by banks located outside of these countries.
  • See All Countries
  • Credit cards with billing addresses outside of these countries.
  • See All Countries

  Orders cannot be split between two forms of payment, with the exception of Club Monaco Gift Cards.

  If a credit card is used on the order, the card will not be charged until the order ships. If a debit card or check is used, the funds will be deducted from your account immediately upon order placement.

  To make ordering even easier, we can store your credit card information in your ClubMonaco.ca account once you register online. This information is secure and cannot be accessed by anyone other than the account holder. You can read our Privacy Notice just to be safe.

  For added security, your billing address at ClubMonaco.ca must exactly match the address on file at your credit card company. Your order process may be delayed if these addresses are different.

  *When using a Credit Card Gift Card (such as a Visa gift card, or any Credit Card Gift Card not associated with Club Monaco), the gift card must cover the full amount of the order.

Promotional Codes

• Got a promotional code? Great! Here’s how to use it:

  1. Enter your promotional code on the Payment page or the Review Your Order page (codes are case-sensitive)
  2. 2. Click Apply

  If your promotional code is valid, the discount will be applied to your order in your payment summary. You can use only one promotional code per order.

  We reserve the right to cancel orders if an unauthorized promotional code is used.

Student Discount

• We are pleased to offer students 15% off online and in stores.

  To shop online, simple create a Club Monaco account with a valid .edu address and the discount will automatically apply at checkout.

  To shop in stores, simply present your student ID at checkout in a Club Monaco store at the point of sale. The discount will be applied to your purchase.

  The Student Discount offer is valid on full and sale-priced merchandise, but cannot be combined with any other offer. It is not valid on previously purchased merchandise or the purchase of gift cards, and cannot be redeemed for cash. This offer is not valid on handmade jewelry, fine jewelry, vintage, home, beauty, Collection, Club Monaco leather jackets, select shearling, or third-party products.

Sales Tax

• We include applicable sales tax for all orders based on the shipping address. We will estimate the sales tax amount until your order has shipped and your shipping confirmation has been sent.

  State and local governments require that we charge tax for items shipped to any state where there is a Club Monaco store, warehouse or contact center.

ClubMonaco.ca Pricing Guarantee

• If we make a permanent price reduction on a product featured on ClubMonaco.ca, you are welcome to request reimbursement for the price difference within seven days of your ship date. We can make price adjustments on items purchased at the full retail price only. Promotional sale prices are not considered permanent price changes, so they are not included in this guarantee. If you’d like to receive credit for a price difference, call Customer Assistance at 1-888-733-6410.

  We work hard to make sure that the prices on ClubMonaco.ca are accurate, but sometimes we make mistakes. If we’ve listed the incorrect price for a product, we have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless if the order has been confirmed and your credit card has been charged.

ClubMonaco.ca Gift Cards

• Give them what they really want. The Club Monaco gift card is available for purchase in the quantity of your choice and redeemable at Club Monaco stores in the US and Canada. Click here to visit our store locator. 

  Redeeming a Club Monaco Gift Card online
  At this time we are unfortunately unable to accept Club Monaco gift cards online. We sincerely apologize for the incovenience and are working to have this option available soon.

Gift Packaging

• We offer gift packaging free of charge with most purchases at ClubMonaco.ca. All you have to do is select Make It A Gift during checkout. Each item will be packaged individually in a Club Monaco signature box. You can also choose to include a personalized message with your gift when you select this option. Your gift will include a receipt (excluding pricing information) for easy return. We do not sell our gift boxes, and we reserve the right to limit the number of gift box requests per order or per customer.

Terms and Conditions

• Your purchase, use, or acceptance of this gift certificate or gift card constitutes acceptance of the following terms and conditions: This gift certificate or gift card is redeemable for merchandise only at Club Monaco stores in the US and Canada and on ClubMonaco.com or ClubMonaco.ca. This gift certificate or gift card is issued in the currency of the location where it was purchased. This gift certificate or gift card is not redeemable for cash unless otherwise required by applicable law; it may not be applied to previously purchased merchandise or used toward payment of a credit account; and it may not be purchased with a discount. This gift certificate or gift card is not replaceable if lost, stolen or damaged. Purchases will be deducted from the gift certificate or gift card value until the balance reaches zero. Refunds for merchandise purchased on this gift certificate or gift card will be issued in the form of a gift card or gift certificate. For questions, available balance, information on our currency conversion policy or to find a store nearest you, please call 1-888-733-6410. Please have your gift certificate or gift card with number and PIN available.

Benefits of Registering

• Creating a ClubMonaco.ca account isn’t required, but it will allow you to better enjoy our site. Not only will shopping be easier, but also your entire experience with us will be customized. You’ll be able to shop faster, create a Wish List and find out about special perks.

  You’ll also be able to store credit card information safely, maintain an address book, review your order history, and edit billing and shipping information.

  Once you’ve registered, you can access your account information by clicking on My Account any time during your visit. ClubMonaco.ca is a secure site that respects your privacy. Read more about Security and Privacy.

Forgot Your Password?

• If you have forgotten your password, please use the Forgotten Password email form or contact a Customer Service Representative at 1-888-733-6410.

Your Address Book

• When you register with ClubMonaco.ca, you will have the option to create your own address book. This feature allows you to store not only your own billing and shipping information, but also the names and addresses of people you frequently send gifts to. It's easy to add, change or delete information from your address list at any time.

  The information that you store in your address list is for your use only. Club Monaco will not contact anyone listed unless we have a specific communication about a delivery.

  Although we allow you to add international addresses to your address book, we do not ship outside of the United States. The international billing feature is designed for our international customers who frequently send gifts to the United States or who maintain United States residences. We do, however, have Club Monaco stores all over the world. Please use Our Stores to find the store nearest you.

Storing Credit Card Information on Your Account

• When you register at ClubMonaco.ca, you’ll be able to securely store a credit card number in your account for easy shopping and checkout. Though we can’t ship outside of the United States when you order from the US site, or outside of Canada when you order from the Canadian site, you can still store any credit card. All credit cards stored on ClubMonaco.ca are encrypted for user protection so that no one—including anyone working for our customer assistance and information technology centers—will be able to access your credit card number.

  Once you make a purchase from our site, the credit card you use at checkout can be stored for you in your User Profile. You will be able to delete your credit card information, but you won’t be able to make changes to it once it’s stored. To read our Privacy Policy, click here.

Tracking Your Orders and Order History

• Once your order is placed, you will receive an initial confirmation email. We’ll send a second email when your order ships, containing the tracking number.

  You can check your order status in the Order History area of My Account or the Track Your Orders option. If you prefer contacting us instead, you can get in touch with a Customer Service Representative at 1-888-733-6410 or email us at CustomerAssistanceUS@ClubMonaco.com. Your Order History lists the current status of pending orders.

  Monday-Friday: 8 a.m.-12 a.m.
  Saturday & Sunday: 9 a.m.-7:30 p.m.
  Easter: 9 a.m.-7:30 p.m.
  Labour Day: 9 a.m.-7:30 p.m.
  Christmas Eve: 8 a.m.-5:30 p.m.
  Christmas Day: Closed
  New Year’s Eve: 9 a.m.-7:30 p.m.
  New Year’s Day: 11 a.m.–7:30 p.m.

  All hours are Eastern Time

  Shipping Status

  One of the many perks of having a registered account on ClubMonaco.ca is that you can check the status of your orders. Simply go to View Order History under My Account. From there, click on any order number for complete order details, including the tracking number. Clicking on the tracking number will take you directly to the delivery carrier's website, where you can follow the progress of your shipment(s).

  If you do not have a ClubMonaco.ca account yet, you can easily set one up under My Account. You also can track an order by clicking on Track My Order. Simply enter the order number and zip code to view the shipping details.