We understand that sometimes your order won’t work out for you—and that’s not a problem. For your convenience, merchandise purchased at ClubMonaco.ca can be returned to any Club Monaco store in the Canada or sent back to us via the UPS, using the included UPS prepaid return label that came with your order.
We gladly accept merchandise for return, provided it:
- Is in new condition
- Has not been washed, worn, or altered
- Is accompanied by its original invoice
- Is returned according to the time restrictions in the policies below
Returns that do not meet our policy will not be accepted and will not be sent back to the customer.
Full Price and Sale Merchandise
Final Sale Merchandise
Bodysuits, home, and items marked as final sale are not eligible for return or credit. If returned, these items will not be credited or returned to the customer. Hosiery will only be accepted if it’s returned in the original packaging.
Returns by Mail
Can’t get to a Club Monaco store? No problem. For your convenience, we provide a UPS prepaid return label with each order from ClubMonaco.ca. Returns must follow the guidelines in our return policy. Only items purchased online can be returned by mail. Your credit card account will be credited once we process the returned item(s), and the credit should appear on your next statement. We will also send you an email notification after your return has been processed.
To return your purchase with our UPS prepaid return label, follow the steps below:
Pack the completed Return Form along with the items you wish to return
Affix the UPS prepaid return label to the outside of your package
Seal the package securely and return the package at your local UPS location, or call UPS to schedule a pick-up at 1-800-PICK-UPS (1-800-742-5877)
- If you choose to use our UPS prepaid return label, $5 will be deducted from your order refund. If you pay the return postage yourself, you will not be charged a fee. Original shipping charges are not refundable.
Refunds will be processed to the original form of payment within two weeks of arriving at our distribution center. We will send you an email notification once your return has been processed. By using our prepaid return label, you can track the status of your return shipment through the Order Details page on ClubMonaco.ca. Please allow up to three days after you mail your return for tracking to be available.
If you need to print an additional return label, contact Customer Service Representative at 1-888-733-6504 or email us at CustomerAssistanceUS@ClubMonaco.com.
You can also return your item through any other trackable method at your expense. We suggest insuring your package and purchasing tracking services for your protection, as we cannot accept liability. Only merchandise received by our warehouse can be credited.
Returns can be sent to the following:
CLUB MONACO / RETURNS DEPARTMENT
110 Iron Street
Etobicoke, ON M9W 5L9
In Store Returns
Merchandise purchased at ClubMonaco.ca can be returned to any Club Monaco store in Canada. You must have your invoice with you at the time of return. Returns will be made in the original form or payment.
Returns cannot be made at department and specialty store locations. You can use the Store Locator on our website or contact Customer Assistance at 1-888-733-6504 or CustomerAssistanceUS@ClubMonaco.com to find a store near you.
Changes to Orders
We are unable to make changes to an existing order. If you need to change an item, we recommend cancelling your order or returning upon receipt.
Because your order is processed as quickly as possible, there is a limited time in which you’ll be able to cancel. If the option is available, you will find a button next to your order on the order tracking page at the following link:
If you have any questions at all, please call us at 1-888-733-6410 or email us at CustomerAssistanceUS@ClubMonaco.com.