We understand that sometimes your order won’t work out for you—and that’s not a problem. For your convenience, merchandise purchased at ClubMonaco.ca can be returned to any Club Monaco store in Canada, returns are not accepted in outlet stores, or sent back to us here within 30 days of purchase with an original receipt. Refunds will be made in the form of original payment and a $5 fee will be deducted if you use the shipping label provided by Club Monaco. If you pay the return postage yourself, you will not be charged a fee. Original shipping charges are not refundable.
Gift returns must be accompanied with a gift receipt or purchase validation within 30 days of purchase and will be credited back via store credit. If you have any questions at all, please call us at 1-888-733-6504 or email us at [email protected].
We gladly accept merchandise for return, provided it:
- Is in new condition
- Has not been washed, worn, or altered
- Is accompanied by its original invoice
- Is returned according to the time restrictions in the policies below
Bodysuits, home, masks, underwear, grooming products, and items marked as final sale are not eligible for return or credit. If returned, these items will not be credited or returned to the customer. Hosiery will only be accepted if it’s returned in the original packaging.
Products Purchased Through Lyst, Shopspring.Com, Or Allume.Co: If your order was purchased online with Lyst, shopspring.com, or Allume.co, you cannot return the item or make an exchange in stores.
Returns that do not meet our policy will not be accepted and will not be sent back to the customer.
To start a return click here.
If you would like to make an exchange, you may do so as long as it is for the same item (at the same price) in a different size or color.
Your exchange order will be processed immediately with free shipping. We’ll also provide a free return label for your new order.
Please return the exchanged item(s) within 4 business days of initiating the exchange online.
Exchanged item(s) must be received within 14 days from the day the exchange is initiated online to avoid being charged.
Note: Buy Online Pick Up in Store and Ship to Store orders are only eligible for returns.
Note: When you pay with Paypal, ApplePay, Klarna, or a gift card, your orders are only eligible for returns.
Note: Items marked “final sale” are not eligible for return or exchange
How to Return an Order by Mail
- Can’t get to a Club Monaco store? No problem. Click here to start your online return. Returns must follow the guidelines on our return policy. Only items purchased online can be returned by mail. Your credit card account will be credited once we process the returned item(s), and the credit should appear on your next statement. We will also send you an email notification after your return has been processed.
Please note, after you’ve printed and shipped using the USPS return label, $5 will be deducted from your order refund. If you pay the return postage yourself, you will not be charged a fee. Original shipping charges are not refundable
- Refunds will be processed to the original form of payment within two weeks of arriving at our distribution center. We will send you an email notification once your return has been processed. By using our prepaid return label, you can track the status of your return shipment through the Order Details page on ClubMonaco.ca. Please allow up to three days after you mail your return for tracking to be available.
If you need to print an additional return label, please visit our easy returns section and enter the information required.Follow the instructions to complete your return and print your return label.
You can also return your item through any other trackable method at your expense. We suggest insuring your package and purchasing tracking services for your protection, as we cannot accept liability. Only merchandise received by our warehouse can be credited.
Returns can be sent to the following:
CLUB MONACO / RETURNS DEPARTMENT
110 Iron Street
Etobicoke, ON M9W 5L9
We’re committed to serving our customers during this challenging time.
Please note our regular return policy applies and you must have your invoice with you at the time of return. Returns cannot be made at department and specialty store locations. You can use the Store Locator on our website. Please note, orders placed using PayPal must be returned via UPS. PayPal returns cannot be processed in stores.
Changes to Orders
We are unable to make changes to an existing order. If you need to change an item, we recommend cancelling your order or returning upon receipt.
Because your order is processed as quickly as possible, there is a limited time in which you’ll be able to cancel. If the option is available, you will find a button next to your order on the order tracking page at the following link:
If you have any questions at all, please call us at 1-888-733-6410 or email us at [email protected].