We understand that sometimes your order won’t work out for you—and that’s not a problem. For your convenience, merchandise purchased at ClubMonaco.com can be returned to any Club Monaco store in the United States or sent back to us via the US Postal Service using the USPS prepaid return label that came with your order.
We gladly accept merchandise for return, provided it:
- Is in new condition
- Has not been washed, worn, or altered
- Is accompanied by its original invoice
- Is returned according to the time restrictions in the policies below
Returns that do not meet our policy will not be accepted and will not be sent back to the customer.
Full Price and Sale Merchandise
Final Sale Merchandise
Bodysuits, home, and items marked as final sale are not eligible for return or credit. If returned, these items will not be credited or returned to the customer. Hosiery will only be accepted if it’s returned in the original packaging.
Returns by Mail
Can’t get to a Club Monaco store? No problem. For your convenience, we provide a USPS prepaid return label with each order from ClubMonaco.com. Returns must follow the guidelines in our return policy. Only items purchased online can be returned by mail. Your credit card account will be credited once we process the returned item(s), and the credit should appear on your next statement. We will also send you an email notification after your return has been processed.
If you choose to use our USPS prepaid return label, $5 will be deducted from your order refund. If you pay the return postage yourself, you will not be charged a fee. Original shipping charges are not refundable.
Refunds will be processed to the original form of payment within two weeks of arriving at our distribution center. We will send you an email notification once your return has been processed. By using our prepaid return label, you can track the status of your return shipment through the Order Details page on ClubMonaco.com. Please allow up to three days after you mail your return for tracking to be available.
If you need to print an additional return label, please visit the Order Status & Tracking section under My Account at ClubMonaco.com and select the order associated with the item(s) you would like to return. Follow the instructions to complete your return and print your return label. You can also contact Customer Assistance at 1-888-733-6410 or email us at CustomerAssistanceUS@ClubMonaco.com.
Products Purchased Through Lyst, Shopspring.Com, Or Allume.Co
If your order was purchased online with Lyst, shopspring.com, or Allume.co, you cannot return the item or make an exchange in stores. Returns can be processed either by mailing your item back with your invoice or by visiting the Order Status & Tracking section of ClubMonaco.com.
Changes to Orders
We are unable to make changes to an existing order. If you need to change an item, we recommend cancelling your order or returning upon receipt.
Because your order is processed as quickly as possible, there is a limited time in which you’ll be able to cancel. If the option is available, you will find a button next to your order on the order tracking page at the following link:
If you have any questions at all, please call us at 1-888-733-6410 or email us at CustomerAssistanceUS@ClubMonaco.com.