A Note on Ecommerce Shipments


In our ongoing effort to protect our employees and customers and to do our part to mitigate the spread of COVID-19, we’ve decided to temporarily close our e-commerce distribution center until April 1st. During this period, we will continue to deep clean our facility, following CDC guidelines, and develop new procedures to protect our employees and our customers. As a result of these measures, the shipment of online orders will be temporarily delayed.

This decision does not come lightly, but the health and well-being of our community comes first. All full- and part-time employees will be compensated for this time period, and we’ll continue to follow the guidance of global health organizations and local governments.

Until then, we’ll share joy and inspiration during this difficult time at @clubmonaco. Feel free to reach out in our DMs and let us know how you’re doing.

Our thoughts are with everyone around the globe and we encourage you to take care of yourself and those around you. Stay safe out there and support one another.

Your Friends at Club Monaco

COVID-19 Relief Efforts and Updates

Published Thursday, March 26, 2020


Community has been one of Club Monaco’s core values from the beginning. We were built on the spirit of friendship and entrepreneurship, and these are pillars which continue to drive our brand today. In the current context, this purpose takes on new meaning. As we face this shared challenge at a global level, our hope is to continue to serve as a touchstone for community and bring joy, inspiration, and light in a challenging time.

Giving Back

At the heart of our company there has always been a spirit of togetherness that inspires our creativity, our confidence, and our support for one another. In the past weeks and months, that spirit has only strengthened.

We are joining the Ralph Lauren Corporate Foundation* in committing $10 million in funding towards COVID-19 relief, in hopes of offering some assistance and bringing a sense of comfort to our employees, our customers, and the communities where we live and work.

These funds will:

  • Offer financial grants through the Emergency Assistance Foundation for our colleagues facing special circumstances like medical, eldercare, or childcare needs;
  • Contribute to the World Health Organization COVID-19 Solidarity Response Fund, a global effort supporting countries to prevent, detect, and respond to the pandemic;
  • Commit an inaugural gift to the Council of Fashion Designers of America (CFDA) / Vogue Fashion Fund’s ‘A Common Thread’ fundraising initiative to support the American fashion community impacted by COVID-19;
  • Build on our 20-year commitment to cancer care through the Pink Pony Fund by supporting our long-standing network of international cancer institutions that are caring for people with cancer who are especially vulnerable at this time.

Additionally, we are also joining the Ralph Lauren Corporation in starting the production of 250,000 masks and 25,000 isolation gowns with our U.S. manufacturing partners.

We recognize that this is a multifaceted crisis which demands different responses for different needs in different places. By supporting our people and our communities, we are hopeful that together we can make a difference.

Protecting Our Communities

We continue to take steps to ensure the safety, health, and well-being of our employees, our customers, and the communities we serve on an ongoing basis.

Our fulfillment operations and stores in impacted parts of the world are temporarily closed, and we will carefully consider the guidance of medical experts, global health organizations, and governments to determine the right time to resume operations. While we remain open for business on ClubMonaco.ca, there will be delays in fulfilling and delivering online orders and we appreciate your patience. We’ll also share joy and inspiration during this difficult time @clubmonaco.

These are extraordinary times and so we want to first thank our Club Monaco family and partners for their extraordinary commitment to our spirit of togetherness and to giving back. And of course, we want to thank you and the entire Club Monaco community for your patience, resilience, and optimism in the face of uncertainty.

Your Friends at Club Monaco

* Club Monaco is a subsidiary of the Ralph Lauren Corporation