I never received my order. For more than a month now, when I login to my account to see what the status is, it says "On its way." It must be taking the scenic route because no one seems to know where it is. Customer Services hasn't responded to FOUR of my emails. And the Chat Bot on the website hasn't responded to me in two hours. During that prolonged wait, I did a bit of research and, to no suprise, sales at Club Monaco were in decline. I do wonder if its at all due to the absimal customer serivce, or maybe the inflated prices on classic pieces. Certainly nothing innovative or impressive has come out of this brand in years, yet they are priced as if they are premium when they are, at best, a peer of the GAP.